My wife and I had an awesome experience with the staff at Northshore. We would like to name a few who exceeded expectations during our visit: BRANDON WISNIEWSKI (FIT Specialist) - He went above and beyond. We feel his goal was to be certain we were happy and satisfied with our choice. Special thanks, Brandon, for being so awesome, professional, and kind throughout our purchase. JOHN BRACE (FIT Specialist) - He was great in assisting us with the walk thru and explaining features of the trike. John, a big thank you is extended to you for being so courteous! MIKE LANDRY (Business Manager)- He was very instrumental in taking time detailing the financial process and training academy registration. Mike, thank you for your efficiency in making things flow smoothly. GRIZZ/Connor - These guys were excellent in both explaining the ordering process and assisting with ordering additional accessories. Thanks, Grizz & Connor, for your willingness and helpfulness! BUBBA - He was so particular and caring with our delivery; as well as, taking time to answer any questions. Bubba, our thanks to you for being patient and working around our schedule for the best possible delivery time. FRONT DESK - These guys were all so incredible! They were so beneficial with all amenities and making sure helmets were fitted just right! We thank you! In the event anyone was left off of our thank you listing, please accept our apology. it certainly was not intentional. We thank Northshore and your entire staff for making our visit and purchase a remarkable moment. Each of you are an asset to the HD biker world. Kudos on a job well done and keep up the good work! Sincerely, David Cantrell